EIGHT SAINTS PURCHASE TERMS AND CONDITIONS
Last modified 4/10/2025
The following Terms and Conditions (“Terms”) apply to your purchase of goods from Eight Saints Skincare LLC (“Eight Saints”, “us”, “we”, “our”).
Please review carefully, as your purchase of products will be controlled by these Terms and Conditions. PLEASE NOTE THAT THESE TERMS INCLUDE AN AGREEMENT TO ARBITRATE DISPUTES, AND A WAIVER OF JURY TRIAL AND CLASS PROCEDURES FOR ANY DISPUTE RELATED TO OR ARISING FROM YOUR PURCHASE OF ANY PRODUCT FROM EIGHT SAINTS. If you do not wish to accept these Terms, do not order products from this website.
You can click on the hyperlinks below to jump to a section.
1. Payment
We accept Paypal, Apple Pay, Google Pay, Afterpay and all major credit cards such as Visa, MasterCard and American Express. Your transaction will be processed through Shopify.
If you wish to purchase any product made available through the website (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION.
You grant to Eight Saints the right to provide information you provided in connection with the Transaction to third parties (such as Shopify) for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.
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2. Refund Policy (Only Within 30 Days of Purchase)
If you are not 100% satisfied with your Eight Saints item(s) (excluding: sample kits, samples, free gifts or gift cards) you can return up to five purchased items per year within thirty (30) days of purchase.
Contact support@eightsaintsskincare.com to initiate your return/ask for your money back-guarantee.
IMPORTANT: Any shipping charges you may have incurred are NOT refundable. The money-back guarantee applies only to the products themselves and not to shipping charges you may have paid.
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3. Shipping Policies for Domestic Orders
Domestic shipments are generally processed within 2-3 business days of your order. If you qualify for free shipping, that order will be shipped via FedEx Ground, UPS, USPS, or DHL depending on availability and location.
We are unable to modify or cancel your order once it has been placed and handed over to a third-party carrier for shipping. Thus, please make sure all information is correct before completing your order. If an order is sent back to Eight Saints due to insufficient or incorrect address or due to no answer, the order will be canceled and subject to a 15% restocking fee or customer will have to pay for shipping again for any further delivery efforts requested by the customer.
Please email support@eightsaintsskincare.com if you have a specific shipment request and we will do our best to accommodate.
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4. Shipping Policies for International Orders
All international orders are shipped via FedEx, DHL, or UPS; there is no free shipping or expedited shipping available for international orders. The cost of shipment will be calculated and provided for you at checkout.
Duties & Taxes: Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes are the sole responsibility of the recipient, and these fees are collected at the time of delivery.
Any international shipping cost incurred at time of check out is non-refundable. Customers will also not be refunded the shipping cost in the event that an international shipment is refused by the receiver.
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5. Site Transactions
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
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6. Limited 30-day Price Protection
If you purchased an item from eightsaintsskincare.com, and you see that the item has been discounted on eightsaintsskincare.com within thirty (30) days of your purchase so that it would have cost
less within 30 days of your purchase from our site, you can request that the difference in price be refunded to you. Price differential refunds can only be provided to the method of original payment. Contact support@eightsaintsskincare.com if you wish to request a refund for an item that has been discounted on Eight Saints' website within 30 days of your purchase.
Please note: Eight Saints does not monitor prices that could be offered by resellers of its products. The price protection applies only to purchases made directly from Eight Saints on its website.
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7. Recurring Shipments (Auto-Ship)
You may elect to sign up for recurring shipments or “auto-ship” by visiting the product’s page and selecting the “Subscribe & Save” below the product price. By electing to sign-up for auto-shipments, you are eligible to receive up to 10% off the regular price of the product as set forth on the product page and determined in our sole discretion. To sign-up, you must also select the frequency of your delivery. By doing so, you agree to be charged to the payment method on file at the then-current price for the product when your order is processed less the Subscribe & Save discount, plus any applicable sales tax, shipping charges, and fees.
Prices for products eligible for Subscribe & Save are subject to change without notice. We may terminate your Subscribe & Save subscription or any Subscribe & Save offer at our discretion without notice. You can change or skip orders, or cancel your subscription anytime until one day before your order is processed by visiting your account page and selecting, “Manage Subscriptions,” or contacting our support team at support@eightsaintsskincare.com. Discount codes and rewards cannot be applied to Auto-Shipment items since these products are already being offered at a discounted rate.
If your payment method fails when we attempt to process your order, we will notify you and ask that you provide a valid payment method. If you fail to do so, your auto-shipment will not be processed.
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8. Privacy Policy
These Terms and Conditions specifically reference and fully incorporate Eight Saints’ Privacy Policy, which is available in the footer section of each page of the website of eightsaintsskincare.com
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9. Arbitration Agreement
Mindful of the high cost of legal disputes, not only in dollars but also in time and energy, both you and Eight Saints agree to the following dispute resolution procedure for any dispute related to this transaction: In the event of any controversy, claim, action or dispute arising out of or related to any purchase or transaction conducted on the Eight Saints website, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.
Notice to the purchaser will be provided to the billing address provided to Eight Saints. Notice to Eight Saints should be provided to:
Legal Department
Eight Saints Skincare LLC
167 Rumery Street, Building 2
South Portland Maine 04106
United States
Should the parties not be able to resolve the Dispute within 30 days of the notice, then you and Eight Saints agree that we will agree upon an arbitration provider that accepts consumer disputes (i.e., American Arbitration Association (“AAA”) or National Arbitration and Mediation (“NAM”)) and that is convenient to both parties, and that the provider’s rules for consumer arbitrations will apply to our proceedings.
The arbitration demand must be accompanied by a certification of completion of the informal dispute resolution process and a copy of the notice. The arbitration demand and certification must be personally signed by you or your attorney, if you are represented by legal counsel (if you are initiating arbitration) or by a Eight Saints representative or our attorney, if we are represented by legal counsel (if we are initiating arbitration).
By filing the arbitration demand, the party and its attorney initiating the arbitration represent that to the best of their information, knowledge, and belief, formed after a reasonable inquiry that: (a) the arbitration demand is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (b) the claims or other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (c) the factual contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after reasonable opportunity for further investigation or discovery. The arbitrator is expressly authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 on represented parties and their counsel.
You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or through written submissions, except any Dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing. You and Eight Saints reserve the right to request a hearing in any matter from the arbitrator. You and Eight Saints agree that you and a Eight Saints representative will personally appear at any hearing (along with your and our respective legal counsel, if the parties are represented by counsel). If an in-person arbitration hearing is required, then it will be conducted at a location that is reasonably convenient to you or at another mutually agreed-upon location.
You and Eight Saints agree that we will give up our rights to go to court to assert or defend claims related to or arising from this transaction but instead will resolve our Dispute through binding individual arbitration. YOU AND EIGHT SAINTS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY AND IN SO DOING YOU AND EIGHT SAINTS SKINCARE HEREBY WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION (EITHER AS A NAMED-PLAINTIFF OR CLASS MEMBER), AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND.
This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act, 9 USC § 1.
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