FREE SHIPPING Orders $99+ FREE GIFT $125+

FAQs

USA SHIPPING

Orders $99 or more: FREE Standard Shipping

Discovery Kit: $9.95 Standard shipping within the contiguous U.S. only (depending on shipping destination.)

Standard Shipping (5-7 business days): $7.50

2nd Day Shipping (2 business days): $29.99

Next Day Shipping (1 business day): $61.99

Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.

*Orders placed past 10am EST, on weekends or holidays will not ship until the following business day. While most customers receive their orders within the stated timeframes, it is not guaranteed. Certain events, holidays, etc. may cause delaying in delivery. FREE Standard Shipping is only eligible for orders $99 or more AFTER any discount is applied to the order.

INTERNATIONAL SHIPPING

YES! We have received and fulfilled orders from 6 continents and nearly every country. Please see our international customer FAQ for more information.

We offer FREE shipping on international orders over $150 (after any discount is applied). Due to the restrictive nature of certain country's customs processes, not all country's qualify for free shipping.

Due to the complexity of international laws and taxes, we do not include those fees in the orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses we incurred to ship you the package, as well as any additional duties, fees, customs or taxes incurred in shipping. We discount all our international shipping costs for customer convenience, so the original shipping expense will be higher than the amount you paid. If you qualified for free shipping, you will also be charged the original shipping expense we incurred to ship you the package.

DISCOUNT CODES / REWARDS CODES

Discount codes must be entered at checkout, unless otherwise specified. Only one discount code can be used per order.


Rewards codes must be entered at checkout in the discount code field and will be applied as an order discount. Rewards can be combined with discount codes (some discount codes are subject to limitations and conditions). Rewards cannot be combined with auto-ship items.


To access your rewards, log in to your account.


From your account, select “Access your rewards” from the account menu, then scroll to the “Redeem Your Points” section.


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Click “Get reward” and copy/paste the code that can be redeemed at checkout.


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If you want to redeem more points, repeat as needed and apply in the discount code box at checkout.


Enter the rewards code in the Discount code or gift card at checkout and click apply.


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Do my rewards expire? No. Reward points do not expire.

  • Step 1: Create An Account or Sign In to your account to Access Your Rewards and start giving your friends rewards they can use towards their first order.
  • Step 2: Share your personalized referral link via Email, Facebook, or Twitter, or simply copy and paste your link into a message.
  • Step 3: When your friends place their order using your referral code, you'll receive 800 points ($40) reward to spend online.

*Refer a friend special promotion: Get $40 off your next order for successful referrals of new-to-brand customers. The referred friend must place an order of a Discovery Kit through your unique referral link (or an order $20 or more for you to be eligible to receive the $40 reward). $20 friend code is only valid on orders of $20 or more on certain products and cannot be combined with other discounts, subscription items, items listed as sale or final sale, or special promotions. We reserve the right to block anyone misusing or abusing the program. Offer subject to change or cancellation at any time without notice.

Discount codes are subject to limitations and conditions. Please refer to the email in which you received the code or the “Details” link in the website top bar for limitations. Discount codes cannot be combined or used on auto-shipment items and some offers are only available for first-time customers.

Codes, promotions, and other offers cannot be stacked; only one discount code / promotion is allowed per order. This does not apply to gift cards; discount codes can be combined with a gift card on the same order.

FINAL SALE

Final Sale items are not eligible for returns, exchanges, or refunds. 

Final Sale items are not eligible for returns, exchanges, or refunds.

Yes, there is a limit of 3 per Final Sale item per order.

MISCELLANEOUS QUESTIONS

Yes! Buy one of our Discovery Kits - the kit includes 8 of our Best Sellers and a $20 coupon towards your first purchase. We welcome you to try us out and customize your routine based on what works best for your skin.

Due to the promotional nature of our sampling program, we have a strict one per household limit on our Discovery Kit. If you place an order for duplicate Discovery Kits, our system will automatically cancel the order and refund your purchase. We apologize for any inconvenience. If you'd like to gift a kit and have already purchased one yourself, you will need to purchase a Gift Discovery Kit. We reserve the right to discontinue business with any customers whom we believe abuse any of our sampling programs.

Yes. Our products are all natural, made with high amounts of organic ingredients when possible. In rare cases, we use very small amounts of well known, scientifically proven safe preservatives to keep products stable under extreme heat.

Absolutely not.

Yes. It is normal when using natural stabilizers and thickeners in a product as we do, for products to change in color depending on temperature. Often a product can go from clear to white or vice verse in order to maintain efficacy. For example, a product will shift to clear in cooler temperatures and white in warmer temperatures.

Yes, it is completely normal for there to be a slight separation due to changes in temperature and does not effect the efficacy of the product.  Some natural ingredients have a higher threshold and may separate since there are no artificial binding agents in our products. Simply put the product in your fridge for a few hours, take it out and stir. This will bring the product back together. Even if it does not come back together 100%, it does not affect the efficacy.

Yes! You may return any products purchased (used or unused) within 30 days of the purchase date. The product(s) must be at least 1/2 full of the original content. Our Discovery Kit/Gift Discovery Kit, Individual Samples, Free Gifts, and Gifts are not eligible for a return. If you have a reaction to any of our products, we're happy to help find a better product for you. Head over to our Returns page to initiate a return or have us help you find a product that's a better fit.

Return & Exchange policy does not apply to Final Sale items

Yes.

Sorry we only take major credit cards at this time via our easy online store.

We usually ship your order the same day it's placed. We strive to ship out all orders within 24 hours; however if we cannot fulfill an order within 3 business days, then we will notify you of options.

Currently, you can only shop our products via our online store.

Need to be verified with the customer via email before shipped.

 Generally if you use one product daily it will last for 3 months.