FAQs

USA SHIPPING

Orders $50 or more: FREE 2 Day Shipping*

Standard Shipping (5-7 business days): $5.99

2nd Day Shipping (2 business days): $29.99

Next Day Shipping (1 business day): $61.99

*Orders placed past 10am EST, on weekends or holidays will not ship until the following business day. While most customers receive their orders in 2 days under our Free 2 Day Shipping, it is not guaranteed. Free 2 Day Shipping is only eligible for orders $50 or more AFTER any discount is applied to the order.

INTERNATIONAL SHIPPING

YES! We have received and fulfilled orders from 6 continents and nearly every country. Please see our international customer FAQ for more information.

We offer FREE shipping on international orders over $75 (after any discount is applied). Due to the restrictive nature of certain country's customs processes, not all country's qualify for free shipping.

Due to the complexity of international laws and taxes, we do not include those fees in the orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses we incurred to ship you the package, as well as any additional duties, fees, customs or taxes incurred in shipping. We discount all our international shipping costs for customer convenience, so the original shipping expense will be higher than the amount you paid. If you qualified for free shipping, you will also be charged the original shipping expense we incurred to ship you the package.

MISCELLANEOUS QUESTIONS

Yes! Buy one of our Discovery Kits - the kit includes 11 of our Best Sellers and a $10 coupon towards your first purchase. We welcome you to try us out and customize your routine based on what works best for your skin.

Due to the promotional nature of our sampling program, we have a strict one per household limit on our Discovery Kit. If you place an order for duplicate Discovery Kits, our system will automatically cancel the order and refund your purchase. We apologize for any inconvenience. If you'd like to purchase a Discovery Kit for friends or family, please contact us first. We reserve the right to discontinue business with any customers whom we believe abuse any of our sampling programs.

Yes. Our products are all natural, made with high amounts of organic ingredients when possible. In rare cases, we use very small amounts of well known, scientifically proven safe preservatives to keep products stable under extreme heat.

Absolutely not.

Yes. It is normal when using natural stabilizers and thickeners in a product as we do, for products to change in color depending on temperature. Often a product can go from clear to white or vice verse in order to maintain efficacy. For example, a product will shift to clear in cooler temperatures and white in warmer temperatures.

Yes, it is completely normal for there to be a slight separation due to changes in temperature and does not effect the efficacy of the product.  Some natural ingredients have a higher threshold and may separate since there are no artificial binding agents in our products. Simply put the product in your fridge for a few hours, take it out and stir. This will bring the product back together. Even if it does not come back together 100%, it does not affect the efficacy.

Yes! You may return any products purchased (used or unused) within 30 days of the initial purchase date. The product(s) must be at least 1/2 full to be eligible for a return if used. Our Discovery Kit is not eligible for a return. If you have a reaction to any of our products, we're happy to help find a better product for you. Head over to our Contact page to initiate a return or have us help you find a product that's a better fit.

Discount codes are subject to limitations and conditions. We only notify customers about discount codes via email. Please refer to the email in which you received the code for limitations. In general, discount codes cannot be combined or used on auto-shipments.

Yes.

Sorry we only take major credit cards at this time via our easy online store.

We usually ship your order the same day it's placed. We strive to ship out all orders within 24 hours; however if we cannot fulfill an order within 3 business days, then we will notify you of options.

Currently, you can only shop our products via our online store.

Need to be verified with the customer via email before shipped.